Get In Touch
Looking for your order? Track your order here for live delivery updates.
Most questions are answered below. Still need us? Use the form and we'll reply within one business day.
Quick answers
Where is my order?
Track it on our Track your order page, using the tracking number in your dispatch email. Orders placed before 1pm UK time on a business day are dispatched the same day.
When will my order arrive?
UK: Standard 2–3 business days, Express 1–2 business days.
US: Standard 4–6 business days, UPS Express 1–3 business days.
See all delivery options and prices.
Can I change my engraving or cancel my order?
Email us straight away with your order number. Orders placed before 1pm UK time are engraved and dispatched the same day, so we can only make changes before engraving starts.
Can I return or exchange my piece?
Non-personalised pieces can be returned within 30 days of delivery, unused and in their original packaging. Personalised and engraved pieces can't be returned, but if you added Size Protection at checkout we'll replace a wrong size for free. See our refund policy.
How do I choose the right size?
Measure your wrist at its smallest point with a snug tape or piece of string. If you're between sizes, choose the smaller one. See the bracelet size guide and ring size guide.
Will I pay customs on a US order?
No. All duties and import taxes are included in the price you pay at checkout, so there's nothing more to pay on delivery.
My discount code isn't working
Check the terms in the email the code came in. Some codes need a minimum spend or more than one item in your basket, and each code can be used once per customer.
How do I claim on my lifetime warranty?
If your piece tarnishes, loses its colour or breaks, email us with your order number and a photo and we'll replace it. See our lifetime warranty.