Contact information
Contact Us
We're a small team based in London. If you have a question about an order, a piece, sizing or a return, we'd rather hear from you than have you guess.
Customer support
Email: hello@forge-and-foundry.com
We answer every email within one business day, Monday to Friday. Emails received at weekends or on UK public holidays are answered on the next business day.
When contacting us about an existing order, please include your order number — it's in your confirmation email and starts with #.
Registered business address
Forge & Foundry Group Limited
Nightingale House, 46–48 East Street
Epsom
Surrey, KT17 1HQ
United Kingdom
Registered in England and Wales, company number 13015028.
This is our registered office address, not a shop, workshop or collection point. Please do not send returns here without contacting us first — see our Refund Policy for how to start a return.
What we can help with
- Order status and tracking — see also our Shipping Policy
- Returns and exchanges — see also our Refund Policy
- Sizing advice — tell us your wrist or finger measurement and we'll recommend a size
- Personalisation and engraving — including what will and won't fit on a piece
- Care and materials — how to look after your jewellery
- Wholesale and corporate gifting enquiries
Press and partnerships
For press enquiries, collaborations or partnership proposals, email hello@forge-and-foundry.com with "Press" or "Partnership" in the subject line.
Privacy and data requests
To request access to, correction of, or deletion of the personal information we hold about you, email hello@forge-and-foundry.com. Full details are in our Privacy Policy.